Archive for: ‘October 2025’

SCSM Data Warehouse installation fails on SSRS: The user or group name ‘BUILTIN\BUILTIN’ is not recognized.

October 16, 2025 Posted by Alexander Axberg

The installation tries to add the BUILTIN\BUILTIN access inside SSRS but fails, due to it might already be there.

Solution:
Enable inheritance on the folder: System Center\Service Manager inside SSRS before running installation. This should remove BUILTIN\BUILTIN and will be readded by the installation.
See blog post:https://blog.jhnr.ch/2016/11/08/error-when-installing-service-manager-data-warehouse-management-server-the-user-or-group-name-builtinbuiltin-is-not-recognized/

SCSM management server installation failes when connecting to SQL

October 16, 2025 Posted by Alexander Axberg

Installation failes with error like “SQL Connection terminated by host”.
This can be due to TLS hardening on the management server, since the installation wizard cannot handle TLS 1.2.
Enable TLS 1.0 and 1.1 in the registry on the management server before starting the installation:
HKLM\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.0
HKLM\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols\TLS 1.1

These two paths should contain a key called Server and another one called Client for each version.
And in each Server\Client key, two DWORDS:
DisabledByDefault=0
Enabled=1

There could also be an issue with the SQL it self, that it only accepts TLS 1.2.

Reinstall of SCSM managementserver failes on _RunSMScripts

October 16, 2025 Posted by Alexander Axberg

Reinstallation (disaster recovery) of Data Warehouse management server failed on the stage _RunSMScripts with the following details in the log:
Calling custom action CAManaged!Microsoft.MOMv3.Setup.MOMv3ManagedCAs.RunSMScripts
RunSMSCripts: Error: Requested registry access is not allowed.

Solution:
In the registry, check the permissions on the folder: HKLM\SOFTWARE\Microsoft\System Center\2010\Common\MOMBins,
this is where the encryptionkey to the databases are stored. In my case the inheritance was turned off. After comparing to a working management server I reenabled inheritance in the ACL and restarted the installation.