SCSM Data Warehouse installation fails on SSRS: The user or group name ‘BUILTIN\BUILTIN’ is not recognized.

October 16, 2025 Posted by Alexander Axberg

The installation tries to add the BUILTIN\BUILTIN access inside SSRS but fails, due to it might already be there.

Solution:
Enable inheritance on the folder: System Center\Service Manager inside SSRS before running installation. This should remove BUILTIN\BUILTIN and will be readded by the installation.
See blog post:https://blog.jhnr.ch/2016/11/08/error-when-installing-service-manager-data-warehouse-management-server-the-user-or-group-name-builtinbuiltin-is-not-recognized/

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