SCSM.SE

I guess most of the readers of this blog also follows the official Service Manager blog at http://blogs.technet.com/b/servicemanager but for those of you who doesn’t, I just wanted to tell you that Microsoft now has released CU3 for SP1. To me this was rather unexpected but a patch of bugfixes is always welcome!

Here’s the complete list of fixes:

• MP Import: When a data type is a decimal sometimes the decimal becomes an integer
• Corruption of the Type ManagementEntity table when importing a type extension
• Updates to properties are not brought forward to DW if updates to the instances happens in the same transaction or right before deleting the instance
• AD Connector not bringing in new updates
• When creating a new CR using the new CR form, clicking the Apply button sometimes creates a duplicate record
• Console intermittently freezes when updating/creating incident and clicking apply
• HealthService fails to stop at the end of SP1 DW patch if previous start action takes too long
• When launching the SCSM console on client machines and server the Reporting Wunderbar doesn’t appear
• High CPU in monitoringhost.exe when creating or updating an incident that triggers a notification workflow

Download CU3 here:
http://www.microsoft.com/download/en/details.aspx?id=28159

Please note that the KB article related to the patch seems unavailable at the moment.

The KB article is now available here:
http://support.microsoft.com/kb/2588492

I’ve been playing around with the Service Manager 2012 Beta quite alot and testing all the new features. One of the new features is the improved SLA function that has support for business hours and holidays. The thing is, all these holidays needs to be added one by one – by hand, to every SLA calendar you create. While this isn’t really a problem, it can be quite time consuming and rather boring and that’s why I and Andreas Baumgarten started to discuss how we could make this process easier.

We realized that the easiest way to solve this was to utilize the CSV import of Service Manager, so I and Andreas wrote a powershell script that generates a CSV holiday file for the calendar of your choice, based upon the file containing all the holiday information from outlook!

Read more and download this solution from the TechNet gallery at this link:
http://gallery.technet.microsoft.com/Generate-SCSMHolidaysCSVps1-a32722ce

Anders has wrote about two “minor” important news in SCSM2012 earlier and here is one more.

I will say this has been a pretty huge problem to many of us that doesn´t have english as the first language.
Okay, I prefer English in my console, some of my customers prefer English and some of them Swedish.
The problem in SCSM2010 is that you can´t choose language for the console, it gets the language that you have choosed for your operating system.

In SCSM2012 we now can choose from 20 other languages than English directly from the SCSM console!

Here is a snapshot how it can look like in the English version:

Now we can easily change it in the menu under Language:

If I for example choose Swedish, I will get this windows that tells me to reboot the console to change the language:

After the reboot of the console we can see that it now has the Swedish language:

And this is how it looks like when the console is in Swedish.
I Understand that many of you don´t understand the swedish translation but hopefully you can find your own language in the list 🙂

One of the big news in the SCSM2012 Beta is the new Self-Service Portal with the Service Catalog.

If you have installed it successfully, but can´t see anything when you click on the menus, maybe you have the same scenario that I had? This happens(or can happen) when you installs the SSP with a SSL certificate.

So if you have the same problem, it can look like this:

To solve it, open the IIS on the server where you installed the SSP.
Open Sites\Service Manager Portal and double click on Application Settings:

Double click on the Application Setting called SMPortal_WebContentServer_URL:

Under Value, change the server name to FQDN.

Go to your SSP again and refresh the site. Now you will hopefully see the content: