Archive for: ‘March 2014’

Installer crashing with error code CLR20r3 when trying to apply UR2 or UR4

March 2, 2014 Posted by Anders Asp

A collegue of mine just ran into this error at a customer site. He was about to upgrade a SCSM 2012 SP1 environment to 2012 R2 but had to apply UR2/UR4 first, but when he tried to run the installer, he got an application crash with this error:

Stopped working

Problem signature:
Problem Event Name:                        CLR20r3
Problem Signature 01:                       scsm2012_amd64_patchwizard.exe
Problem Signature 02:                       7.5.2905.158
Problem Signature 03:                       5267ae2a
Problem Signature 04:                       mscorlib
Problem Signature 05:             
Problem Signature 06:                       503ef855
Problem Signature 07:                       34a5
Problem Signature 08:                       1c5
Problem Signature 09:                       System.IO.IOException
OS Version:                                          6.1.7601.
Locale ID:                                             1053

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We tried various things to sort it out and after some unsuccessful attempts and a bit of searching the web, we found this forum thread:

Following the advices in the thread we eventually found a way to fix this – run Windows Update and apply the patches! As it turned out, this environment hadn’t been updated for nearly a year (!!) and after running Windows Update the installer worked as expected.