SCSM.SE

This page contains useful information and links for Service Manager that doesn’t really fit into a blogpost.

Official forums on TechNet:
http://social.technet.microsoft.com/Forums/en/category/servicemanager

Official blog:
http://blogs.technet.com/b/servicemanager/

Official documentation on Technet:
http://technet.microsoft.com/en-us/library/hh305220.aspx

Service Manager TechNet gallery:
http://gallery.technet.microsoft.com/site/search?f%5B0%5D.Type=Tag&f%5B0%5D.Value=Service%20Manager

What version do I have installed?

Open the Service Manager console and go to Help -> About System Center Service Manager, to see what version you have installed.

Version (numeric)	Version (name)
7.0.5826.0	SCSM 2010 RTM
7.0.5826.859	SCSM 2010 RTM with CU1 applied
7.0.5826.881	SCSM 2010 RTM with CU2 applied
7.0.5826.886	SCSM 2010 RTM with CU3 applied
7.0.6555.0	SCSM 2010 SP1
7.0.6555.101	SCSM 2010 SP1 with CU1 applied
7.0.6555.115	SCSM 2010 SP1 with CU2 applied
7.0.6555.128	SCSM 2010 SP1 with CU3 applied
7.5.1464.0	SCSM 2012 RC
7.5.1561.0	SCSM 2012 RTM
7.5.1561.106	SCSM 2012 UR 2
7.5.1561.112	SCSM 2012 UR 3
7.5.1561.116	SCSM 2012 UR 3 Re-Release
7.5.2950.0	SCSM 2012 SP1

 

Service Manager 2012 – Where do I get…

- System Center 2012 – Service Manager?

Download here:
https://technet.microsoft.com/en-us/subscriptions/securedownloads/#FileId=49006
Note:
A valid TechNet subscription is needed

- The Exchange Connector v.3?

Not available yet!

- The Technical Documentation?

Download here:
http://www.microsoft.com/download/en/details.aspx?id=27850
Read it online here:
http://technet.microsoft.com/en-us/library/hh305220.aspx

- The Authoring Tool?

Download here:
http://www.microsoft.com/download/en/details.aspx?id=28726

- The IT GRC MP?

Download here:
http://www.microsoft.com/download/en/details.aspx?id=28726

- The Orchestrator Integration Pack for Service Manager 2012?

Download here:
http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=28725

 

Service Manager 2010 – Where do I get…

- System Center Service Manager (SP1) Evaluation?

Download here:
http://www.microsoft.com/download/en/details.aspx?id=12736
Note:
An evaluation installation cannot be upgraded to retail/full version!

- The Exchange connector?

Download here:
http://www.microsoft.com/download/en/details.aspx?id=26927
Read more here:
http://blogs.technet.com/b/servicemanager/archive/2011/01/13/exchange-connector-released.aspx

- The source code for the Self-Service Portal?

Download here:
http://www.microsoft.com/download/en/details.aspx?id=26505
Read more here:
http://blogs.technet.com/b/servicemanager/archive/2011/03/02/service-manager-portal-source-code-released.aspx

- The Authoring Tool?

Download here:
http://www.microsoft.com/download/en/details.aspx?id=10639

- The Dashboards?

Download here:
http://www.microsoft.com/download/en/details.aspx?id=16445
Read more here:
http://blogs.technet.com/b/servicemanager/archive/2010/06/22/announcing-service-manager-2010-dashboards.aspx

- The Service Manager SDK documentation?

Download here:
http://www.microsoft.com/download/en/details.aspx?id=23310

- The Service Manager management pack for SCOM?

Download here:
http://www.microsoft.com/download/en/details.aspx?id=23964
Read more here:
http://blogs.technet.com/b/servicemanager/archive/2010/06/30/best-practices-service-manager-2010-management-pack-for-operations-manager-2007-r2.aspx

- The Governance, Risk and Compliace management pack?

Download here:
http://www.microsoft.com/download/en/details.aspx?id=4953
Read more here:
http://blogs.technet.com/b/servicemanager/archive/2011/03/02/governance-risk-and-compliance-grc-management-pack-sp1-is-rtm.aspx