Archive for: ‘March 2011’

What’s new in Service Manager 2012 – Part 1

March 30, 2011 Posted by Anders Asp

So MMS was last week and loads of new information regarding Service Manager 2012 was released.

This is what we know so far:

Planned public beta: Q3, 2011
Planned release: Q4, 2011

Major Investment Areas

  • Service Requests
  • Self-Service Portal
  • Release Management
  • Data Warehouse/Reporting
  • Orchestrator(Opalis)/VMM Integration

Incremental Improvements

  • Incident SLA
  • Parent/Child Work Items
  • AD Connector Improvements
  • Powershell
  • Subscription Infrastructure
  • Parallel Activities
  • Performance Improvements
  • Bug Fixes

Let’s go through all these one at a time:

Service Requests

Service Manager will now support the Service Request process that’s been requested since beta. Solutions like this: http://scsmservicerequest.codeplex.com/ won’t be necessary anymore. By the look, Service Request is pretty similar to a Change Request and is also focused around activities. I’ll provide some more information on how a Service Request can be used in part 2 of this post.

Service Request Views

Service Request Views

Service Request Form

Service Request Form

Self-Service Portal

The Self-Service Portal in SCSM 2010 is really limited and Microsoft has gotten plenty of complaints and negative feedback on it. That’s why they decided to create an entirely new Portal based on SharePoint 2010 and Silverlight. This new portal has many of the requested features that the old one didn’t have, such as the simple function to allow end users to post comments on their own active Work Items. The layout and functions on the portal itself is based upon a Service Catalog and is defined from within the console. Another useful function is that you can configure different security setting depending on which role the user is member of. More details on the Self-Service Portal in part 2 of this post.

Microsoft has also written custom SharePoint webpart controls, that allows easy customization for all Service Manager related webparts.

The new Self Service Portal

The new Self Service Portal

Self Service Portal Customization

Self Service Portal Customization

Release Management

Just like the Service Request, this is a new process that Service Manager now is supporting. A Release Record has a close relationship with a Change Request and the Work Item itself is focused around activities.

Release Record Form

Release Record Form

Data Warehouse/Reporting

In SCSM 2012 you will be able to gather data from SCCM, SCOM, SCSM and custom sources (such as SAP or HR) to the same Data Warehouse. By defining OLAP cubes within SCSM you can easily create reports by drag and drop in Sharepoint or Excel. The goal is to make reporting as codeless as possible.

OLAP Cubes

OLAP Cubes

Sharepoint report

Sharepoint report

Excel PowerPivot Report

Excel PowerPivot Report

Orchestrator(Opalis)/VMM Integration

Two new connectors are available in SCSM2012; the Orchestrator and the VMM connector. The Orchestrator connector is used to import runbooks from Orchestrator so these can be used from within SCSM. The VMM connector imports information on different clouds and VM templates so these can be used when creating Service Offerings in the Service Catalog. More on how these new connectors are used in part 2.

Orchestrator Runbooks

Orchestrator Runbooks

VMM Clouds View

VMM Clouds View

Incremental Improvements

Unfortunately, almost no information has been released regarding these improvements yet with one exception. That exception is maybe the most important incremental improvements, and is used in Service Request and Release Records. I’m of course talking about the parallel activities. You can now group several activities into a parallel activity group. This parallel activity won’t be completed until all activities within it have been completed. Sounds complicated? Well, it isn’t. Just take a look at the picture and you’ll understand.

If the parallel activities will work within a Change Request is still unclear, but we do know that the look and feel in the activities tab for a Change Request will remain the same as it is now.

Parallel Activities

Parallel Activities

In the next part of this blogpost, I’ll try to explain how several of these new features and functions ties together.

Disclaimer: All the information and screenshots are from the session named “Service Manager 2012 Overview” that were presented in MMS2011. Remember that all pictures is from an early build of SCSM 2012.

Service Manager 2012

March 23, 2011 Posted by Stefan Allansson

Today it was a session about next release, Service Manager 2012.
It was very cool and I want it right now! 🙂
There will be a public Beta in Q3 and RTM Q4.

Some of the new things are:
– A new Self-service portal on Sharepoint 2010 that runs Silverlight
– Connectors for Virtual Machines and Orchestrator
– Service Request Management
– Release Management
– Parallel Activities in a Change Request, Incident Request and Release Management
– Improved Reporting with OLAP cubes that makes it easier to customize your reports

Service Manager 2012 pictures

March 23, 2011 Posted by Anders Asp

Here’s a couple of pictures from the Service Manager 2012 Overview session some hours ago. I know the quality is bad and I’ll try to get some better screenshots later on today. Stefan is writing a post with some information related to Service Manager 2012, he will post it shortly.

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MMS Keynote (updated)

March 22, 2011 Posted by Anders Asp

Here’s a short update from MMS.
– Opalis new name was announced: System Center Orchestrator
– New product announced: System Center Advisor.
For information and download link for RC release, see: http://www.microsoft.com/systemcenter/en/us/Advisor.aspx

Quote from the link above:
Q: What is System Center Advisor
A: System Center Advisor (formerly named Microsoft Codename Atlanta) is a cloud service that enables IT pros to assess their server configuration and proactively avoid problems, while helping support staff to resolve issues faster by accessing current and historical configuration data, all with the security features that meet their needs. Additionally, System Center Advisor reduces downtime by providing suggestions for improvement, and notifying customers of key updates specific to their configuration.

– New product announced: System Center codename “Concero”
Concero is a product for managing one or more private or public clouds. Integrated with Xen, ESX and Hyper-V.

– The new Selfservice Portal for SCSM vNext was displayed in a slide very quickly. I’ll try to get a screenshot of it to upload for you guys at home.

MMS 2011

March 10, 2011 Posted by Anders Asp

Hello!

I know it’s been a while since we posted now, but both me and Stefan is out on the field helping customers implementing SCSM atm. However, I just wanted to inform you all that Stefan and I is going to MMS 2011 in Las Vegas in a couple of days! Five days packed with great sessions and loads of SCSM!

Are you going to attend aswell? Post a comment! 🙂