Welcome to scsm.se!
My name is Anders Asp and I started this blog together with a friend and collegue of mine named Stefan Allansson. Together we’ll be blogging about Service Manager.
I’ve been working with Service Manager since early 2009 when it still was in beta stage and today I work as a consultant on the product in a Swedish company called Lumagate (www.lumagate.com). My goal with this blog is to provide useful information to the community so we can enhance and understand the product better.
Stefan is also a Service Manager consultant at Lumagate, and has been working with the product since early 2010.
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If you have any suggestions or ideas on what we should blog about, please write a comment below.
Note: All posts on this blog is our personal opinion, and is provided “as is”. We do not give any warranties or take responsiblity for any errors that might occur.
Anders,
Wonderful to see folks blogging about Service Manager. I was wondering if you’ve had a chance to check out PowerWF for Service Manager? It’s a tool that makes all your PowerShell cmdlets into Workflow Activities, from there we have a very rich development environment. And of course, the final step is to automatically create and deploy the MP to the SCSM server. Or optionally, turn your workflow into a SCSM Workflow activity to be used within Microsoft Authoring Tool.
I would love to give you a demo, and maybe have your review the product for your readers.
Brian
Hi all,
I’m looking for a complete feature set list regarding SCSM 2010 SP1…
I’m a little bit confused that I only found some overall buzzwords in the web…
Is there a complete list available?
Best Regards
Fabian
Hi,
Great blog. I found some answers. Can you help me with an solution on processing e-mails from our helpdesk e-mailadress to SCSM. What do you think is the best solution?
Hi Zullo,
Ty, glad you like the blog
If you have Exchange you should take a look at the Exchange connector, otherwise you have the built-in function to process e-mails.
ser ju very nice ut ju =)
Dear SCSM people,
How to add a company dimension/view in the standard reports?
I would like to use the SCSM standard incident management reports by company.
Unfortanetly the standard reports does not contain the possibility to create a view per company. The company field is part of the affected user table.
I’m wondering if there is an example how to customize the reports to include the company field? Any suggestions?
In my opinion a solution can be setting up a master data table with company information and connect this table to the user table.
At the end this must be integrated and customized in the datawarehouse too.
Looking forward to discuss this further!
Thanks in advance.
Guido
Dear Anders,
Do you have a ref. list for scandinavian companies in large scale which are enterprise wise with a global setup with multiple locations?
Thanks in regards
Lasse
P.S. Enjoying to read posts on the site
Hi Lasse,
Glad you appriciate the blog posts
Unfortunately I do not have such a list. Maybe I can share some experiences with you trough email though. Send me a mail – anders[at]scsm[dot]se
Hello Anders, i went to a SCSM course with you in september in Stockholm. we are now implementing SCSM 2012 SP1 at our company and i have run into a bit of trouble.
We want to customize the incident field so it shows the email-addres that is stored in active directory. But i can’t seem to find a class that contains the email-address. I can see almost every other object but not the email. Do you have a solution to get that field to the incident form.
Hi Thomas,
Unfortuneatly there is no easy way to do so. The e-mail address is an object under the users, and theortically the user might have several e-mail addresses. The relationships look like this: Incident –> User –> Notification Addresses.
So if you want to achieve this in an easy way, you would need to copy the primary e-mailaddress to the user object (powershell, custom workflow or SCO), then you could display that property on the Incident form.