My Work Items

January 27, 2013 Posted by Anders Asp

I often hear customers asking for an easier way to see all their active Work Items and if it’s possible to create a “My Work Items” view. The answer to this question is both yes and no.

Yes, it’s possible to create a “My Work Items” view, the thing is that you will not be able to filter out the closed Work Items for each class. Why? Because the Status property is not a property on the Work Item class itself, but rather a property of each and every class underneath Work Item (such as Incident, Problem, Change etc.).

For more details, please see this post including the comments written in it:
http://blogs.technet.com/b/servicemanager/archive/2010/09/28/all-work-items-assigned-to-me-view.aspx

There are some third party vendors that have observed this “issue” though and created their own solutions for this.

For instance:
http://www.cireson.com/app-store/scsm-my-work-items/
http://blog.scsmsolutions.com/2012/08/ave-pro-my-work-items-view/
http://www.caseddimensions.com/system_center_service_manager_assigned_to_me/
http://www.gridprosoftware.com/produkter/powerpack

I’m sure all the solutions above works great, but the downside is that you will have to pay some money to get it. So what are the alternatives for those of us who don’t want to pay for this and are unable to develop something like this ourselves? Well, using nothing but Service Manager and Notepad, one of your best bets might look like this:

my_work_items

Now, this doesn’t give you one single view to look at, but instead of having the different “My …” views spread out through the console, I’ve gathered them all in a single place. The upside with using several views instead of one common, is that we are able to create richer views for each process. You can display very specific details for each process in the different views – something that wouldn’t work in one common view because it would be way to cluttered.

My Incidents

My Review Activities

If you want to use this approach you can download the complete MP here (updated 2013-09-20):

MyWorkItems.zip

22 Responses to My Work Items

  1. Nice Solution Anders …

    Cheers
    Marcel

  2. Josh Schmiedel says:

    Great solution! Another step in the right direction. I wonder though, is there any way to make the criteria dynamically show requests that are assigned to a Support Group instead of the ‘Assigned To’(self) user?

    This would be a huge win for our teams.

  3. Aengus Moran says:

    Thanks Anders!

  4. Andreas Baumgarten says:

    Great!

  5. Anders Asp says:

    If you want anything added to the views, please drop a comment here. I got an e-mail requesting me to add the Affected User of the Parent WI for Activities, so I’ll try to add that when I get the time.

    Regards
    //Anders

  6. Rob C says:

    Good job Anders. I will play with it and ask questions.

  7. Jamin Almond says:

    I would like to see the [mygoups] token added. Can you do the token via XML ?

  8. Filip says:

    Hi,

    I have a question – is there a way to build a view where i can see incidents where Affected Users are users which have me as their Manager? I suppose it can be possible through System.UserManagesUser?

    Cheers
    Filip

  9. Andy says:

    Hi Anders

    Create Job! I like to change the view to not show Closed and Resolved Incidents. How to i get the GUID’s from the different Status?

    Andy

  10. Audrey says:

    I also need to make a view like this that shows by group instead of by me. How can I do that? It seems like it would be possible. You mentioned having to do it in VS? Is there a way to do it in the XML?

    • Anders Asp says:

      Hi,
      What do you mean by groups? [mygroups] or Support Group? [mygroups] is in there already, but if you are refering to Support Groups you can’t do that from SCSM itself. Why? Well you are not able to define members of each support group within SCSM so you would have to develop something of your own to do this.

      Regards
      //Anders

      • Filip says:

        There is a way – in Administration > Security > User Roles you can add group (for example SCSM_Hardware) and as member of this user role You add a group from AD.

        Of cource User Role name must match name with Your Support Groups

        Cheers

  11. Khaledmgz says:

    Can you modify this management pack to list also all Work Items assigned to my groups ?

  12. Mike R says:

    Thank you so much!

  13. Fragiskos says:

    Very good. Good job

Leave a Reply

Your email address will not be published. Required fields are marked *


*

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>