Workflow mail notification for “Assigned To” field (Change, Incident, ServiceRequest, Problem, Release, Activities)

February 19, 2013 Posted by Alexander Axberg

Update Feb 26:

Found an error in the Workflow parameters for Change and Service Request, so the MP is now updated.

Update Jan 24:

Uploaded a new version with mail templates included, and Problem, Release and Activity workflows added.

 

/There are several blog posts out there about how to create a MP with a workflow that sends an E-Mail to the “Assigned To” -user when that field gets updated, but most of them have only been for Incidents or only for Service Requests.

I have gathered these workflows in one MP, so the mail workflow will trigger the same way for all processes. Mail templates are also included in the MP.

  • Incident
  • Change Request
  • Service Request
  • Problem
  • Release
  • Manual Activity
  • Review Activity

Before you import the MP, you might want to disable those notifications that you don’t want. The code in the MP looks like this:

<Rule ID="IncidentAssignmentChanges" Enabled="true">

With the parameter “Enabled” you can enable or disable each workflow.

 

 

Download MP: Lumagate.AssignedToNotification.xml

 

 

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Categories: Service Manager
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14 Responses to Workflow mail notification for “Assigned To” field (Change, Incident, ServiceRequest, Problem, Release, Activities)

  1. Paul C says:
    February 20, 2013 at 22:37

    Hi Alex, just tried the above MP (after changing the GUID for my mail templates) and I got the following error:

    The management pack import failed.
    Errors (8):
    Could not load management pack [ID=Microsoft.EnterpriseManagement.ServiceManager.UI.Administration, KeyToken=31bf3856ad364e35, Version=7.5.2905.0]. The management pack was not found in the store.
    : Version mismatch. The management pack ([Microsoft.EnterpriseManagement.ServiceManager.UI.Administration, 31bf3856ad364e35, 7.5.1561.0]) requested from the database was version 7.5.2905.0 but the actual version available is 7.5.1561.0.

    Any ideas? Thanks, Paul

    Reply
    • Paul C says:
      February 20, 2013 at 22:54

      Hi Alex, ignore the above. I updated the version numbers to suit my SCSM environment and the MP worked fine. Thanks, Paul

      Reply
    • Alexander Axberg says:
      February 20, 2013 at 22:59

      Hi Paul,
      Nice to hear you fixed it. 🙂
      The MP was written for SCSM 2012 SP1, and you seem to have the RTM version.
      Updating the version numbers should do the trick, just as you wrote.

      regards
      Alex

      Reply
  2. Dennis says:
    April 22, 2013 at 14:58

    Hi Alex,

    I’ve import the management pack, but i don’t see new workflows / notification subscriptions. What’s the next step after importing the MP?

    Cheers,
    Dennis

    Reply
    • Alexander Axberg says:
      April 22, 2013 at 15:17

      Hi Dennis,

      These custom relation-based workflows won’t appear under Notifications / Workflows in the GUI, so any modifications need to be done directly in XML.
      However, you can still see status about them under the Administration-wunderbar \ Workflow \ Status

      regards
      Alex

      Reply
  3. Domz says:
    May 1, 2013 at 11:56

    Hi Alex,

    Thanks for the wonderful solution, I’m currently facing one problem after successfully importing the MP the workflows aren’t triggering on assignment/reassignment. can you please help figure this out.

    Cheers,
    Ali

    Reply
    • Alexander Axberg says:
      May 1, 2013 at 20:33

      Hi Ali,

      Which of your Work Items are not triggered? (Change, Incident, Activities or Service Requests)
      Is it empty when look in the Workflow status lists?

      regards
      Alex

      Reply
  4. João Gonçalves says:
    January 22, 2014 at 16:19

    Hi Alexander,

    Do you have any workflow like this for problem Management and Release Management?

    Regards!

    Reply
  5. scott says:
    July 25, 2014 at 18:00

    I used this, when it sent an email using your template. It was showing the HTML code even though it has a checkbox use HTML. Any ideas?

    Reply
  6. NIck says:
    August 5, 2015 at 19:48

    Great Job Alexander.
    Very usefull workflow.

    Reply
  7. Niklas says:
    October 17, 2017 at 10:43

    Hi!

    Does this still work in SCSM 2016? If not, is it possible to get this updated?

    Reply

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