Update Feb 26:
Found an error in the Workflow parameters for Change and Service Request, so the MP is now updated.
Update Jan 24:
Uploaded a new version with mail templates included, and Problem, Release and Activity workflows added.
/There are several blog posts out there about how to create a MP with a workflow that sends an E-Mail to the “Assigned To” -user when that field gets updated, but most of them have only been for Incidents or only for Service Requests.
I have gathered these workflows in one MP, so the mail workflow will trigger the same way for all processes. Mail templates are also included in the MP.
- Incident
- Change Request
- Service Request
- Problem
- Release
- Manual Activity
- Review Activity
Before you import the MP, you might want to disable those notifications that you don’t want. The code in the MP looks like this:
<Rule ID="IncidentAssignmentChanges" Enabled="true">
With the parameter “Enabled” you can enable or disable each workflow.
Download MP: Lumagate.AssignedToNotification.xml
Hi Alex, just tried the above MP (after changing the GUID for my mail templates) and I got the following error:
The management pack import failed.
Errors (8):
Could not load management pack [ID=Microsoft.EnterpriseManagement.ServiceManager.UI.Administration, KeyToken=31bf3856ad364e35, Version=7.5.2905.0]. The management pack was not found in the store.
: Version mismatch. The management pack ([Microsoft.EnterpriseManagement.ServiceManager.UI.Administration, 31bf3856ad364e35, 7.5.1561.0]) requested from the database was version 7.5.2905.0 but the actual version available is 7.5.1561.0.
Any ideas? Thanks, Paul
Hi Alex, ignore the above. I updated the version numbers to suit my SCSM environment and the MP worked fine. Thanks, Paul
Hi Paul,
Nice to hear you fixed it. 🙂
The MP was written for SCSM 2012 SP1, and you seem to have the RTM version.
Updating the version numbers should do the trick, just as you wrote.
regards
Alex
Hi Alex,
I’ve import the management pack, but i don’t see new workflows / notification subscriptions. What’s the next step after importing the MP?
Cheers,
Dennis
Hi Dennis,
These custom relation-based workflows won’t appear under Notifications / Workflows in the GUI, so any modifications need to be done directly in XML.
However, you can still see status about them under the Administration-wunderbar \ Workflow \ Status
regards
Alex
Hi Alex,
Thnx for your quick reply!
It works! Thnx for this great MP!
Hi Alex,
Thanks for the wonderful solution, I’m currently facing one problem after successfully importing the MP the workflows aren’t triggering on assignment/reassignment. can you please help figure this out.
Cheers,
Ali
Hi Ali,
Which of your Work Items are not triggered? (Change, Incident, Activities or Service Requests)
Is it empty when look in the Workflow status lists?
regards
Alex
Hi Alexander,
Do you have any workflow like this for problem Management and Release Management?
Regards!
Hi João,
The Management Pack has has now been updated, so it now also contains workflows for Problem, Release, Manual Activity, Review Activity
Regards
Alex
I used this, when it sent an email using your template. It was showing the HTML code even though it has a checkbox use HTML. Any ideas?
Great Job Alexander.
Very usefull workflow.
Hi!
Does this still work in SCSM 2016? If not, is it possible to get this updated?
Hi,
Yes this should still work in SCSM 2016 🙂
Regards
//Anders
Hi Alex
this is a awesome management pack, thanks for it. I do have a question though. the management pack sends the mail to the “AssignedTo” user, what do I need to change to get the Management pack to send to the “AffectedUser”?
Best Regards