/There are several blog posts out there about how to create a MP with a workflow that sends an E-Mail to the “Assigned To” -user when that field gets updated, but most of them have only been for Incidents or only for Service Requests.
I have gathered these workflows for Incident, Change Requests and Service Requests down to one MP, so the mail workflow will trigger the same way for all Three processes.
Before you import the MP, make sure you update the template-GUID to your own mailtemplate, the GUID is located Three times in the MP so you can have different templates for each process.
<WorkflowArrayParameter Name=”NotificationTemplates” Type=”guid”>
To lookup the GUID for your templates, run the ServiceManager powershell console, and run the command: Get-SCObjecttemplate -DisplayName “Your mailtemplates name” | fl
The GUID is the attribute called: ID
Download MP: AssignedTo.Notification.xml
Update Feb 26:
Found an error in the Workflow parameters for Change and Service Request, so the MP is now updated.