How to change the texts/translations on a non-English Self-service Portal

October 16, 2012 Posted by Anders Asp

So you’ve installed Service Manager and the SSP, you’ve added the language pack for your language and you’ve enabled that language for the SSP itself – only to discover that the translations of the different texts are pretty poor. Maybe there’s nothing wrong with the actual translation, but you would like to rephrase something or add a couple of lines somewhere.

(For those of you who want’s to know how to configure the SSP to function in another language, read this blogpost: )

Here’s how you change the texts:

  1. Log on to your Web Content server.
  2. Go to C:\inetpub\wwwroot\System Center Service Manager Portal\ContentHost\Clientbin and locate the folder for the language which you want to edit the texts.
  3. In this folder there should be a file called SilverlightModule_StringResources.SV.resx.xml (the language code will differ depending on the directory you’ve opened).
  4. Open a text editor with admin rights (right click -> Run as administrator) and open the file. (Notepad works good for this but Notepad++ is awesome for editing these kind of files.)
  5. Locate and change the texts as you desire.
  6. Save the file.
  7. Open a browser and go to the SSP and make sure that the corrected texts is visible. (If you had the SSP opened when doing this, you need to restart your browser)

Before editing the SilverlightModule_StringResources.SV.resx.xml

After editing the SilverlightModule_StringResources.SV.resx.xml

Note: This doesn’t seem to work for the original texts written in English even though there is an English directory (C:\inetpub\wwwroot\System Center Service Manager Portal\ContentHost\Clientbin\en).

11 Responses to How to change the texts/translations on a non-English Self-service Portal

  1. Peter Nordqvist says:

    Hi Anders!

    How about the menu items like “Home”, “My Activites”, “Help Articles” etc.. thoose are still not translated?

    • Savage says:

      U can change that part under SharePoint itself. Select the language u want to change on portal and edit lists 😉

      • Savage says:

        also I must add… u cam add your own languages 🙂 just make a folder like et (estonian) copy the template file and start editing 😉

    • Savage says:

      forgot to mention you can add your own language support if it is supported in SP. create a new folder under languages bin with your country code and paste the English template file and start editing it (= you have just create your language support)

  2. Alex says:

    How do you modify the english language options? I’ve made changes but they’re not applying!

  3. Anders Asp says:

    Peter: As Savage writes it’s possible to change these from within SharePoint itself. Go to Edit Site and select Quick Launch.

    Alex: It’s not possible to change the English texts afaik. These seems to be hard-coded in the Silverlight webparts itself.

  4. seb says:


    how I can change the texts in the service request page.

    as to make the language change not translated.

    I want to change the text that is:

    Generic Incident Request

    Please fill in the form below to submit your request

    Please enter the title for the issue

    Please describe the symptoms of the issue in detail

    please select a category of the issue

    how urgent is the issue

    Please enter alternate contact information if needed

  5. Alex Marsh says:


    It is possible to change the code for english websites. If you follow the procedure above for EN folder then ensure that the settings.xml and the silverlightmodule_stringresources are deleted from your temporary internet files then this can be updated. Even better if you set IIS on the portal server to not cache the .xml files then whenever you make a change to your settings it will instantly update for the users

  6. Pingback: How to customize the SCSM Portal language | IT Processes supported by Microsoft SCSM

  7. Jana Baldszun says:


    is it posible to change the language of the Log Entries?

  8. Pingback: How to customize the SCSM Portal sites language – Automation and IT Service Management

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